Twine and Twig
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DescriptionShipping & Returns
Online Returns Policy
We want you to LOVE your purchase! We will happily accept returns postmarked within 10 days of purchase on unworn, new products with tags attached. Customers are responsible for the cost of shipping on all returns unless otherwise indicated as a promotion. All Monkee’s boutiques are independently owned and operated, so we can only accept returns on purchases from this store location. All returns may be exchanged or returned for store credit within ten(10) days of purchase. Handbags, sunglasses, jewelry, lingerie, accessories, special orders and SALE items are FINAL SALE and cannot be refunded, exchanged or returned for a store credit. Shoes must be returned in their original box and the box must be in good condition.
As a small business, we can not accommodate every return but we will be reasonable. Please contact us directly with any questions or concerns.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We will ship anywhere within the United States for a flat rate of $10, unless otherwise indicated as a promotion.
After your order has shipped, you will recieve a tracking number to keep an eye out for your packages. Please note that delivery dates will vary based on your location.
Not all of our inventory is sold online due to vendor restrictions. Please follow us at @monkeesoffayetteville or call to order!
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